Internet Auction Q & A

DVAuction.com
www.dvauction.com

“Live” Online Auction Broadcasts - Bidding / Viewing Questions

The following are detailed answers to some of the more commonly asked questions about viewing and bidding at our live auction broadcasts.  This information will provide you with a better understanding of how our online auction broadcasts operate and function.  If you have any questions, please feel free to email us at sales@dvauction.com.  We will email you with a response as soon as possible. 

GENERAL
What do you mean when you say,  "broadcasting auctions “live” "?
When we talk about "broadcasting auctions “live” ", we refer to showing live video, live audio and live bidding capabilities online via the Internet.  Online means anyone; from anywhere around the world with a high speed Internet connection, has the ability to view any of our live online auction broadcasts in progress. 

What is the purpose of broadcasting auctions “live” online?
As time evolves, technology becomes an increasingly important part of our society.  Today, people are immersed in technology from the minute they wake up to the minute they go to sleep.  It's almost impossible for anyone to go any place where computer or Internet technology isn’t functioning in some form or another.  People can surf the Internet at their local coffee shop, McDonalds, or even surf the Internet on their PDA (Personal Digital Assistant) while riding in their cars.  By harnessing new Internet technology available today, our “live” auction broadcasts, are paving a new path for livestock marketing!

Does it cost anything to view your “live” online auction broadcasts?
No.  Simply register to view our online auctions by clicking on the “register” tab.  Create your own unique user name and password.  Enter the information requested and click on submit.  Each time you log on to www.dvauction.com, enter your user name and password.  Click on any active auction tab to view the auction in progress. 

Is there any delay time or latency when viewing an auction on the Internet?
All of our auctions are broadcast using real time video, real time audio and real time bidding capabilities!  Video is delayed 2-3 seconds.  Audio is delayed 1-2 seconds and bidding is instantaneous.  Not bad, considering livestock video auctions broadcast via satellite have a latency/delay of up to 6 seconds for both video and audio!   

VIEWING
When do you broadcast “live”  online auctions?
DVAuction is host to a growing network of 33 livestock auction markets located nationwide and 150+ Specialty Auctions.  Auctions are broadcast daily, Monday – Sunday.  Check the weekly auction schedule at www.dvauction.com.

What is required to view “live” online auction broadcasts?
Requirements to view “live” online auction broadcasts are minimal.  The following minimum requirements will allow you to view all of our online auctions: 
Computer (Processor):   500 MHZ +
Operating System:    Windows 95 or newer
Audio:   Computer is required to have an audio card with External or Internal Speakers with volume control
Internet Connection:   High Speed Internet Access is required. (ie: DSL, T-1, Cable, Wireless or Satellite)  Auctions may or may not be viewable using dial up (telephone) Internet access.  Depending on the available connection speed, audio and video maybe experience intermittent lapses.   Viewing quality is much less desirable using a dial up Internet connections.   Online bidding is not allowed for users viewing our auctions on a dial up Internet connection.  If you are unsure your computer meets the minimum viewing requirements or if your Internet connection is fast enough, try viewing an auction in progress to view the quality and speed of your connection.  If you are still uncertain upon viewing an auction, please send us an email to sales@dvauction.com.  For immediate communication and service, please call (402)-474-5557 and ask for technical support. 

How do I view online auctions?
Log on to www.dvauction.com.  Simply register to view our online auctions by clicking on the “register” tab.  Create your own unique user name and password.  Enter the information requested and click on submit.  Each time you log on to www.dvauction.com, enter your user name and password.  Click on any active auction tab to view the auction in progress. 

BIDDING
Must I have high speed Internet access in order to bid at an online auction?
YES!  You must have high speed Internet access in order to bid at any “live” online auction.

What are the steps required to be able to bid at your “live” online auctions?
Log on to www.dvauction.com using your user name and password.  In the top left box, click on "Your Profile".   Click on the "Banking or Lending" tab.  Complete the information required, including bank name, reference and etc.  The information you submit can only be viewed by the auctions you apply for bidding approval.  It is 100% secure.  Click on the "Apply for Bidding" tab, scroll down to the auction you wish to apply for bidding approval, and click on "Apply".  IMPORTANT:  You must complete and submit the required banking or lending information before you apply to bid.  Upon submitting you’re banking or lending information, it will be reviewed by the auctions you have selected.  You will receive an approval notice via email to the email address you provided in the registration process.   You must be approved to bid in order to submit bids at any of our online auctions.  For immediate approval, please call the auction you registered to bid at to expedite the online approval process.  When you are approved to bid, the “Place Bid” button will allow you to submit bids at all auctions you are approved to bid.  Listen to the auctioneer just as if you were attending the auction in person.  Click on the “Place Bid” button when you wish to submit a bid.

When you submit a bid by clicking on the “ Place Bid” button, you will receive an immediate response.  The box above the “Place Bid” button will high light in yellow stating “You are high bidder” or in red, stating “You are out”, meaning someone else has bid a higher amount than you!  As long as the box states, “You are out”, you are free to place a bid.

Remember:  You are listening to the auctioneer; your bid will be placed at the price he is asking for at the time you submit your bid.

If you become the final high bidder, the box above the “Place Bid” button will be highlighted in green stating, “You have purchased”.  Please write down the number of head and the total weight of the draft of livestock you purchased.

Upon conclusion of the auction or when you are finished bidding and buying, please contact the auction to make proper settlement for your purchases and appropriate shipping instructions.

How long will it take before I'm approved to bid online?
Online bidding approval takes approximately a week from the time you submit your request for bidding approval. Upon submitting you’re banking or lending information, it will be reviewed by the auctions you have selected.  You will receive an approval notice via email to the email address you provided in the registration process.   You must be approved to bid in order to submit bids at any of our online auctions.  For immediate approval, please call the auction you registered to bid at to expedite the online approval process.

May I place bids on the telephone while I am viewing an auction online?
YES!  Most of our auction customers will accept telephone bids on sale day.  Please contact the auction location to find out more details prior sale day.

Is there a fee for purchasing online?
YES!   A $1.50 per head online buyer premium fee will be assessed on al online purchases. This fee will be reflected on your purchase invoice.  Online buyer premium fees will vary at our specialty auction broadcasts.  The online buyer premium will vary from 2 – 5 % of the total gross purchase amount.  The buyer premium for each respective specialty auction will be posted on sale day.

If you have further questions, please email us at sales@dvauction.com or call (402)-430-9306.  Thank you for registering!  Good Luck & Happy Bidding!